Your New Company:
Our client is an Australian-owned company renowned for its innovative design and manufacturing of earthmoving and construction equipment. With a strong commitment to quality, reliability, and innovation, they provide a wide range of solutions tailored to meet the needs of industries across Australia and beyond. Their products are trusted for performance, durability, and efficiency, helping customers tackle tough jobs with confidence.
They are seeking a motivated, energetic, and mechanically-minded Service & Spare Parts Coordinator to join their team.
... Your New Role:
Reporting to the NSW Factory Manager, you’ll collaborate closely with Service and Sales teams across Australia. Your key responsibilities will include:
- Coordinate all aspects of the Service and After-Sales department.
- Answer phone calls and address customer enquiries promptly.
- Assist walk-in customers with service or spare parts needs.
- Interpret spare parts requests and coordinate service work between technicians.
- Investigate customer complaints and resolve issues efficiently.
- Monitor inventory levels to ensure branch stock aligns with demand.
- Foster strong relationships with customers by responding to technical enquiries.
- Ensure timely distribution of products and services, meeting customer expectations.
Benefits to You:
- A dynamic and supportive work environment with opportunities to grow.
- A competitive salary with the potential to negotiate for the right candidate.
- The chance to work in a role that makes a genuine impact across operations and customer relationships.
About You:
We’d love to hear from you if you have:
- Previous experience in spare parts or service roles within a similar industry.
- An understanding of mechanical or hydraulic systems.
- Proven experience with customer service, both over the phone and face-to-face.
- Strong communication skills and a proven ability to build rapport with internal and external stakeholders.
- Proficiency in Microsoft Outlook, Excel, and Word.
- Confidence to troubleshoot problems and resolve them effectively.
- A highly organised approach, reliability, and a strong work ethic.
Next Steps:
If you are someone who thrives on delivering exceptional customer service and has a knack for problem-solving please select “Apply Now” or contact Natalie Smith at natalie.smith@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
