THE ROLE
Reporting to the Service Manager, the Service Coordinator is responsible for ensuring the smooth running of the relationships with Customers. In partnership with the Service team the Service Coordinator will build and maintain effective and efficient working relationships with all customers. Your responsibilities include:
... Full Time - Permanent Position
Location: Hindmarsh
Start time: 7.30am - 8.30am
Finish time: 3.30pm -4.30pm
Duties include but not limited to:
- Develop and maintain positive client relationships to meet and exceed our commitment to Service Excellence.
- Receiving and allocating special orders, completing customer account changes for increases, decreases, size changes and inventory changes and communicating these to all relevant internal stakeholders in a timely manner
- Support the Administration Team with the Accounts
- Reconciliation process, including - filing and Maintenance of accounts records
- Answers accounts receivable phone enquiries and follow up.
- Recording and processing of all debtors receipts.
- Calls and/or mails correspondence to customers as necessary in order to update accounts.
- Effectively handle customer enquiries and provide customer support
- Accurate and efficient data entry
- Preparation of reports in Microsoft Excel on a regular basis
To be considered for the role, your personal attributes
- Experience in a service coordination or call centre environment
- Understanding customer needs and providing a quality experience;
- Ability to multi-task in a fast-paced environment;
- Exceptional planning, prioritisation, time, and organisation skills;
- Excellent written and verbal communication skills;
- Ability to contribute positively as part of a team, helping with various tasks as required;
- Demonstrate behaviours that align with the company values.
To apply, please follow the apply now prompts.
For more information, please email Chanel Hirons on chanel.hirons@randstad.com.au or call on 8468 8010 for a confidential discussion.
ARE YOU OPEN TO NEW OPPORTUNITIES OR KNOW SOMEONE?
I have partnered up with companies within Engineering, Defence, Manufacturing and Supply Chain industries who are looking for talented individuals who are looking for growth and development or masters admin or support - if this is you, i would love to hear from you!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.