Randstad is seeking dynamic and forward-thinking Operations Administrators or Customer Service candidates with Operations involvement, dedicated to delivering exceptional service and support to internal and external stakeholders. Our clients are leaders in their respective industries.
These roles are ideal for individuals who thrive in a fast-paced environment, possess strong organisational skills, and excel at providing outstanding customer service.
...
Responsibilities:
- Serve as the primary point of contact for customer inquiries, service requests, and support issues.
- Process customer orders / service requests into CRM
- Coordinate service activities and schedules to ensure timely and efficient delivery of services to clients.
- Liaise with internal teams, field technicians, and external vendors to coordinate service appointments and resolve customer issues.
- Manage administrative tasks related to order / service delivery, including: scheduling, invoicing, completing / arranging documentation and document compliance.
- Maintain accurate records of customer interactions, service requests, and job statuses.
- Proactively communicate with customers to provide updates on service requests and address any concerns or issues.
- Collaborate with the operations team to optimise service delivery processes and improve efficiency.
- Assist with general office administrative tasks such as data entry, filing, and inventory management.
- Provide support to other departments as needed to ensure smooth operations and exceptional customer service.
Requirements:
- Previous experience in a customer service and/ or operations administrative role.
- Strong communication skills, both written and verbal.
- Good time management skills and ability to easily re-prioritise workload
- Ability to resolve issues, while keeping on top of tasks and duties
- Excellent organisational and multitasking abilities.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service to customers.
- Experience in scheduling or coordinating service appointments or making bookings is a plus
- Experience in Xero, MYOB, SAP, Salesforce, Microsoft Dynamics 365 or Simpro or similar highly desirable
Benefits:
- Competitive salary.
- Opportunities for career growth and advancement.
- Positive and supportive work environment.
If you are a motivated, resilient and adaptable individual with a passion for customer service and operations administration, we encourage you to apply.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
