Logistics Company Customer Service Representative
Temporary to Permanent Opportunity
Location: Hume ACT
Pay: $36p/h casual
We are seeking a highly motivated and customer-focused individual to join our team as a Logistics Company Customer Service Representative. This is a full-time (40 hours per week), temporary position with the possibility of becoming permanent for the right candidate. We are a national business with a busy environment dealing with up to 100 calls per day.
Key Responsibilities:
- Provide exceptional customer service to our clients, including answering inquiries, resolving issues, and providing solutions
- Manage customer accounts and orders, ensuring accurate and timely processing
- Communicate effectively with customers, both verbally and in writing
- Monitor and track customer shipments, ensuring timely delivery
- Handle customer complaints and resolve them promptly and professionally
- Maintain accurate and up-to-date customer records
- Stay informed about the latest logistics industry trends and best practices
Qualifications:
- High school diploma or equivalent
- 2+ years of experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Proficiency in Microsoft Office Suite
- Ability to work independently and as part of a team
- Ability to handle multiple tasks simultaneously and prioritize effectively
- You must be an AUSTRALIAN CITIZEN to qualify for this role
- No working from home
To Apply:
If you are an Australian citizen and meet the above qualifications for this role, and you are interested in a temporary role please click apply now.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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