customer relations officer.

• Receive customer feedback, log details and ensure timely responses by letter, email or telephone, initiate internal investigation and or reporting as required, monitor and finalise cases.
• Ensure ownership of all customer contacts and that all customer feedback is dealt with promptly and courteously, providing a level of customer service that demonstrates the department is committed to resolving concerns and ensuring appropriate actions have taken place and to improve service.
• Ensure all customer feedback is followed up and actioned within agreed time frames and priorities according to the level of urgency.
• Assist with identification of trends in customer feedback, informing management regarding solution strategies.
• Assist with the development and creation of initiatives to improve the handling of customer feedback
• Prepare data for reports and analysis.

• Strong communication skills and ability to take initiative
• Effective organisational and time management skills
• Must undergo a National Police Check
• Must obtain a WWCC when the position becomes permanent

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.