shared services support officer.

End Date: 2 months from start date with potential to extend
Location: Dubbo


About your new role

A government agency in NSW is seeking skilled individuals with strong background in call centre and administrative background. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment that is constantly changing and demanding.

Key accountabilities

• Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendor, public, and industry enquiries in a fast-paced shared services environment.
• Communicate with customers in a courteous and empathetic way, demonstrating a willingness to assist and a commitment to providing high-quality service.
• Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues
• Work cooperatively within a team, helping to achieve team objectives by contributing to a team environment of knowledge and information sharing
• Process a range of transactions across the service line accurately and efficiently, referencing shared service knowledge articles to ensure the transaction is consistently executed accordingly
  to requirements.

What you will need

• Admin experience essential and call centre background preferred
• Ability to work one of out 2 shifts: 9am to 5pm or 8am to 4pm
• Ability to navigate through different web based systems, take incoming calls, invoice look up, investigate issues, enquiries related to payment of invoice, purchase order numbers, workflow
• Previous gov experience is preferred but not required

This is a great opportunity

Working for the NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.

1. Work as part of a diverse workforce
2. Make time for what counts
3. Be a part of something bigger

Next steps

If you are ready to apply for this opportunity, please select “Apply Now”.

Have a question before applying? Please contact marcin.sajna@randstad.com.au

We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.