About the Company
Our client is a leading provider of tailored leasing and fleet management solutions, committed to supporting businesses and individuals across Australia. Known for their customer-centric approach and dedication to quality, they offer a range of vehicle leasing options designed to meet diverse client needs. With a strong reputation in the industry, they prioritize professionalism, integrity, and exceptional service, making them a trusted partner for clients nationwide. Their supportive workplace culture and emphasis on continuous improvement provide an ideal environment for growth and development.
About the Role
As a Settlement / Contracts Variation Officer, you’ll play a key role in managing agreements, handling variations, and liaising with clients to ensure a seamless process. This position offers a blend of client-facing interaction and independent, detailed work within a structured environment that values quality outcomes and excellent customer service.
Key Responsibilities
... - Agreement Management: Construct and maintain Master Lease Agreements, process novated finance leases, and prepare initial tax invoices and direct debit notifications for new contracts.
- Financial Documentation: Review and interpret clients' financial reports, submit applications for credit, and manage settlement documentation.
- Client Liaison: Provide clear, empathetic communication, especially in handling contract terminations or adjustments due to personal circumstances.
- Variation Processing: Identify and implement variations in lease agreements, adjust original quotes as needed, and coordinate with payroll and salary packaging providers.
- Support Services: Assist with urgent administrative tasks as needed, authorize service and maintenance calls, and respond promptly to client email inquiries.
About You / Skills Required
- A high level of customer service focus and a professional, friendly telephone manner.
- Excellent organizational, time management, and prioritizing skills, enabling you to manage multiple tasks efficiently.
- A strong eye for detail with a commitment to delivering quality and accuracy in all aspects of your work.
- Proven ability to work independently and collaboratively within a team, adapting to various working styles.
- Skilled in providing clear, appropriate advice and handling confidential information with discretion.
- Strong written and verbal communication skills, ensuring effective interaction with clients and team members.
If you would like more information, please email Rachael Coyle on
rachael.coyle@randstad.com.au or call on 0427 582 779 for a confidential discussion.
If the position is not quite right and you are passionate about delivering superb administration
service and achieving ultimate customer satisfaction, LET’S CONNECT!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
