About the Roles
We are seeking talented Service Designers to join our client's dynamic team. With five roles available across varying levels of experience—3+ years, 4+ years, and 8+ years, this is an exciting opportunity for professionals passionate about improving services and creating exceptional user experiences.
You’ll contribute to the design of end-to-end services that meet user and business needs. Whether you're preparing foundational service design artefacts or leading stakeholder engagements, these roles offer the chance to make a tangible impact at every career stage.
Responsibilities
Based on experience, your responsibilities may include:
Mid-Level (3+ to 4+ Years):
- Prepare service design artefacts, including current state journey maps and service blueprints.
- Use storytelling and visualisation to bring artefacts, presentations, and reports to life.
- Undertake effective stakeholder engagement with a wide range of stakeholders.
- Support the development of service design plans.
- Communicate the service design process to project partners, stakeholders, and the project team.
- Provide capability uplift for Australian Public Service (APS) staff in Service Design best practices.
- Utilise tools such as Microsoft and Adobe Creative Cloud proficiently.
Senior Level (8+ Years):
- Lead the development of advanced service design artefacts, including detailed service blueprints and journey maps.
- Drive storytelling and data visualisation for high-impact artefacts, presentations, and reports.
- Lead complex stakeholder engagements, ensuring alignment across diverse groups.
- Develop and oversee comprehensive service design plans and their execution.
- Advocate and communicate the service design process to executive stakeholders and project partners.
- Champion capability uplift for APS staff, delivering training in Service Design methodologies.
- Demonstrate expertise in leveraging Microsoft and Adobe Creative Cloud products.
- Provide strategic guidance to teams and work autonomously while mentoring junior team members.
Requirements
- Citizenship: Must be an Australian Citizen and eligible to obtain security clearance.
- Experience:
- 3+ to 4+ Years: Solid foundation of skills in service design, with the ability to prepare artefacts and engage stakeholders effectively.
- 8+ Years: Extensive experience in service design leadership, stakeholder engagement, and artefact development. Proven ability to lead complex projects and mentor teams.
For All Levels:
- Strong proficiency in storytelling and visualisation techniques to convey insights clearly.
- Effective communication skills to articulate the service design process to diverse audiences.
- Ability to work independently and collaboratively as part of a team.
- Proven expertise in Microsoft Office Suite and Adobe Creative Cloud tools.
- Experience in capability building and knowledge transfer to APS staff is highly desirable.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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