service designer x 8 (el1).

Randstad Digital

Randstad Digital under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs.

Key Responsibilities

• Lead human-centred design initiatives to develop user-focused services and experiences.
• Conduct user research, including interviews, surveys, and workshops, to identify pain points and opportunities.
• Create and maintain complex customer journey maps that illustrate enterprise-wide interdependencies.
• Develop personas, journey maps, and service blueprints to inform service improvements.
• Facilitate co-design workshops with stakeholders, ensuring solutions align with user needs.
• Communicate findings through high-quality service design artefacts and recommendations.

• Proven experience as a Service Designer in a multi-disciplinary agile environment.
• Expertise in human-centred design, user research, and co-design methodologies.
• Ability to develop service design artefacts, including customer journey maps and blueprints.
• Strong stakeholder engagement and ability to facilitate design workshops.
• Experience in business process improvement, usability testing, and service blueprinting.

Randstad Digital actively encourages applications from Aboriginal and Torres Strait Islander people

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.