- 10 month engagement + extensions
- Must be in Canberra
- Ability to obtain a security clearance
- Candidate must be an Australian citizen
The Role
The Service Designer – Usability Testing will Collaborate with other experienced designers, product leads, business analysts and developers in the creation and testing of web and digital products to ensure there is a considered and consistent user experience across newly created electoral systems.
Requirements
- Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
- Apply best practice service design methods and processes.
- supporting the future design of services or improved customer experiences in existing services
- Deliver and design appropriate service design artefacts and communication material as required.
- Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale.
- Government applications and complex systems
- Plan and document user interviews, eliciting both high level and detailed business problems and analyzing root causes.
- Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels.
- Analyze and improve user experience, taking the viewpoint of the end user.
- Develop prototypes either with wireframing tools or by designing/coding in HTML.
- Ability to produce and exercise rigorous usability testing procedures and recognise errors.
- Conducting user testing to evaluate the effectiveness of products and finding ways to improve user adoption and reduce support enquiries.
- Managing stakeholder groups to develop a partnership with the business and foster a productive working environment.
How to apply:
Please hit the apply button or for more information contact Anne from Randstad Digital on 02 6243 6404. Randstad actively encourages applications from Aboriginal and Torres Strait Islander people.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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