Are you an experienced industrial electrician or service technician looking to take that next step into a leadership role? If you are a driven individual who gets a kick out of seeing a job done right, loves to develop strong relationships, and is looking to develop their leadership skills, this is the role for you!
No experience managing teams but feel you have what it takes? That's okay, you will be partnering closely with experienced managers who will mentor you as a Senior Service Technician.
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About the Role
The Senior Service Technician oversees field service operations, combining hands-on work with team leadership. Responsibilities include optimising resource allocation, scheduling, and processes to improve efficiency and customer satisfaction. The role also involves managing a high-performing team, ensuring safety compliance, and implementing process improvements to enhance productivity and control costs.
As the Senior Service Technician combines hands-on and management duties, your starting period in the role will involve primarily operating out in the field, familiarising yourself with clients and equipment. After this period, you will be supported closely to manage job allocation, team management, and payroll systems.
- Pay: $130,000 -$135,000 p.a
- Benefits: Service Van, mobile phone, weekly allowance
- Culture: Fantastic working environment with a team focused on helping each other to succeed. Career development opportunities
- Hours: 8am - 4pm (Monday - Friday)
- OT: After-hours and weekend call-outs available
- Location: Bankstown, NSW
Duties & Responsibilities
- Provide technical support to field service technicians, assisting with troubleshooting and repairs of equipment or systems.
- Optimize resource use, monitor inventory levels, track maintenance, and coordinate with procurement to ensure availability of necessary supplies and parts.
- Maintain accurate records of service activities, generate performance reports, and update management on service metrics and customer satisfaction.
- Identify and implement process improvements to enhance field service efficiency, staying current on industry trends and best practices.
- Collaborate with sales, operations, and technical support to align field service activities with business objectives.
- Cover for personnel during planned and unplanned absences, including acting as manager backup when needed.
About You
- Certificate III Electrotechnology
- Electrical contractor's licence (Desirable)
- 5+ year's experience relevant experience
- OHS General Induction Card (Construction General Induction)
- High Risk Work License – Forklift truck (HRWL-LF)
- Confined Space
- Can read, understand and interpret plans, blueprints, elevations and diagrams
- Understands and has an intermediate level of knowledge of electrical wiring and systems
- Strong customer service skills
- Strong verbal and non-verbal communication skills
Don't meet all the criteria but feel you would be the best person for the role? Please still apply as we understand the right person doesn't always tick all the boxes.
If this sounds like the right opportunity for you, please apply via the link or call Alex on 0408 164 533 for a confidential discussion about the role.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
