The role
Our Federal Government client seeks an experienced Salesforce Technical Support Lead to join ther dynamic fast-paced team.
- Responsible for the technical oversight and guidance of support changes deployed to the platform.
- Perform technical review of support changes, ensuring best practice methodology is employed and organisational architecture patterns are adhered to.
- Assist development squads as required to develop and implement project configuration changes.
- Define and implement version control, branching and deployment strategies.
- Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
- Exhibit a deep understanding of the Salesforce platform, including Vlocity/Omnistudio components.
- Perform ongoing system administration including maintaining user roles, monitoring application, metrics, security settings, profiles, sharing rules, workflow rules and data integrity.
- Perform level 3 investigation and resolution of incidents and develop solutions for minor change requests, including automation.
- Deployment of changes via a metadata/source code and branching framework.
- Perform debugging of APEX and interrogation of logs to investigate issues.
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
- Develop and maintain documentation on processes and configuration.
- Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
- Work within an Agile delivery methodology.
- Assist with troubleshooting API and integration issues with different applications e.g., MuleSoft.
The Essential Requirements
1. More than 5 years’ experience within Salesforce eco-system.2. Certified Salesforce Admin ADM201 & Platform App Builder.3. Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.4. Experience developing or supporting Vlocity/Omnistudio.5. Experience with version control, branching and metadata deployments
How to apply:
Please hit the apply button or for more information contact Fred Barnes at Randstad Digital on 0402 299 590.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.