The role
Our Federal Government client is undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The Office of the CIO (OCIO) seeks an experienced and energetic Salesforce Senior Support Engineer to join our dynamic fast-paced team.
- Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
- Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools
- Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures
- Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity
- Deployment of changes via existing DevOps framework
- Perform interrogation of various log sources to investigate issues
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
- Develop and maintain documentation on processes and configuration
- Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
- Work within an Agile delivery methodology
- Troubleshooting API and integration issues with different applications e.g. Mulesoft.
- Development of meaningful event monitoring and alerting
- Knowledge transfer and training within the team
Essential requirements
- More than 5 years’ experience within Salesforce eco-system
- Experience/Exposure with Salesforce Industries including OmniStudio
- Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements
- Hands on experience with version control, branching and metadata deployments
- Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder
How to apply:
Please hit the apply button or for more information contact Fred Barnes at Randstad Digital on 0402 299 590.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.