- About the position:The primary purpose of Service Desk Analyst role is to provide 2nd and 3rd level service desk support andmanaging ICT incidents and Service Requests, using the incident management and request fulfillmentprocesses, in line with Service Desk objectives.Service Delivery• Provide accurate Incident management, Problem management, Change management and ServiceRequest management, within established Service Level Agreement (SLA) and Operating LeAbout the position:The primary purpose of Service Desk Analyst role is to provide 2nd and 3rd level service desk support andmanaging ICT incidents and Service Requests, using the incident management and request fulfillmentprocesses, in line with Service Desk objectives.Service Delivery• Provide accurate Incident management, Problem management, Change management and ServiceRequest management, within established Service Level Agreement (SLA) and Operating Le
- The Salesforce Platform Team Leader is looking for a critical thinking individual who is ready to assist with Salesforce development and be a cultural fit working part of a tight knit team. To generate alternatives, benefits and costs to develop practical solutions. Being creative and innovative when developing solutions and the ability to identify risks. Understanding when a decision needs to be escalated and proactive in reducing escalation events.QualifThe Salesforce Platform Team Leader is looking for a critical thinking individual who is ready to assist with Salesforce development and be a cultural fit working part of a tight knit team. To generate alternatives, benefits and costs to develop practical solutions. Being creative and innovative when developing solutions and the ability to identify risks. Understanding when a decision needs to be escalated and proactive in reducing escalation events.Qualif
- Key responsibilities Utilise extensive leadership skills to build a high performing project teamBe a significant contributor toward all project and team objectivesProvide clear communication to all stakeholders, team members and Subject Matter Experts,Develop team schedules and ensure deadlines are met and communicate a clear list of expectations and goals for team membersCreation and contribution to project progress reports and other reports for a range oKey responsibilities Utilise extensive leadership skills to build a high performing project teamBe a significant contributor toward all project and team objectivesProvide clear communication to all stakeholders, team members and Subject Matter Experts,Develop team schedules and ensure deadlines are met and communicate a clear list of expectations and goals for team membersCreation and contribution to project progress reports and other reports for a range o
