- About the position:The primary purpose of Service Desk Analyst role is to provide 2nd and 3rd level service desk support andmanaging ICT incidents and Service Requests, using the incident management and request fulfillmentprocesses, in line with Service Desk objectives.Service Delivery• Provide accurate Incident management, Problem management, Change management and ServiceRequest management, within established Service Level Agreement (SLA) and Operating LeAbout the position:The primary purpose of Service Desk Analyst role is to provide 2nd and 3rd level service desk support andmanaging ICT incidents and Service Requests, using the incident management and request fulfillmentprocesses, in line with Service Desk objectives.Service Delivery• Provide accurate Incident management, Problem management, Change management and ServiceRequest management, within established Service Level Agreement (SLA) and Operating Le
- The purpose of the TROC team is to quickly predict, prevent, and respond to Operational Technology events, with a team of approximately 100 members. This role is part of the TROC 24x7 team and reports to the Lead Respond Operational Performance TROC.The position involves working on a Lifestyle Roster, which includes a mix of day and night shifts with a block of days off at the end of each swing. Employees on this roster enjoy two full weekends off every foThe purpose of the TROC team is to quickly predict, prevent, and respond to Operational Technology events, with a team of approximately 100 members. This role is part of the TROC 24x7 team and reports to the Lead Respond Operational Performance TROC.The position involves working on a Lifestyle Roster, which includes a mix of day and night shifts with a block of days off at the end of each swing. Employees on this roster enjoy two full weekends off every fo
- There is an urgent need for a contractor (3 month contract) to support the organisation-wide rollout of Teams Calling (a unified communication system integrating voice calls through Microsoft Teams) and Ricoh Cloud Stream, (a cloud-based print management service provided by Ricoh) over the next three months. Current Status:The organisation have completed the pilot for Ricoh Printers and can provide the contractor with documentation. The next phase involvesThere is an urgent need for a contractor (3 month contract) to support the organisation-wide rollout of Teams Calling (a unified communication system integrating voice calls through Microsoft Teams) and Ricoh Cloud Stream, (a cloud-based print management service provided by Ricoh) over the next three months. Current Status:The organisation have completed the pilot for Ricoh Printers and can provide the contractor with documentation. The next phase involves
