- Duties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and conDuties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and con
- About the roleThe APS5 Legal Practice and Capability role is responsible for organising workflow and assisting with administrative and operational tasks.Duties include, but are not limited to:Understanding and working within legislative frameworks, ensuring adherence with statutory timeframes.Engaging with key stakeholders, including the Tribunal, internal and external lawyers and case managers, achieving work area and departmental goals by providing adminAbout the roleThe APS5 Legal Practice and Capability role is responsible for organising workflow and assisting with administrative and operational tasks.Duties include, but are not limited to:Understanding and working within legislative frameworks, ensuring adherence with statutory timeframes.Engaging with key stakeholders, including the Tribunal, internal and external lawyers and case managers, achieving work area and departmental goals by providing admin
- EL1 Assistant Directors & EL2 Director Service GuidanceMultiple Leadership Roles (EL1 & EL2)Disability Sector12 Month Contract, Federal GovernmentNewcastle CBD (Hybrid working options)The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency's front line on a national scale.The branch develops operational guidelines and internal staffEL1 Assistant Directors & EL2 Director Service GuidanceMultiple Leadership Roles (EL1 & EL2)Disability Sector12 Month Contract, Federal GovernmentNewcastle CBD (Hybrid working options)The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency's front line on a national scale.The branch develops operational guidelines and internal staff
- Guidance Officer/Lead - APS5 & APS6Develop Agency Content & Guidance MaterialPolicy, writing, projects!12 month Contract, $55-$60/hrNewcastle based (Hybrid working model)As a key member of the Service Guidance and Practice Branch, you will be responsible for developing, writing and presenting Agency content including policy, procedures, standards, factsheets, guides and other documentation outlining the range of services for participants and external stakeGuidance Officer/Lead - APS5 & APS6Develop Agency Content & Guidance MaterialPolicy, writing, projects!12 month Contract, $55-$60/hrNewcastle based (Hybrid working model)As a key member of the Service Guidance and Practice Branch, you will be responsible for developing, writing and presenting Agency content including policy, procedures, standards, factsheets, guides and other documentation outlining the range of services for participants and external stake
