- Duties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and conDuties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and con
- About the roleThe APS5 Legal Practice and Capability role is responsible for organising workflow and assisting with administrative and operational tasks.Duties include, but are not limited to:Understanding and working within legislative frameworks, ensuring adherence with statutory timeframes.Engaging with key stakeholders, including the Tribunal, internal and external lawyers and case managers, achieving work area and departmental goals by providing adminAbout the roleThe APS5 Legal Practice and Capability role is responsible for organising workflow and assisting with administrative and operational tasks.Duties include, but are not limited to:Understanding and working within legislative frameworks, ensuring adherence with statutory timeframes.Engaging with key stakeholders, including the Tribunal, internal and external lawyers and case managers, achieving work area and departmental goals by providing admin
