- As part of the Customer Experience and Analytics team, the Customer Relations Officer contributes to the development of an efficient, professional and tactful complaint handling service to customers in matters concerning service delivery, information, customer experience and claims. As well as performing duties specified in this position description an employee may be required to undertake other duties or functions consistent with their classification, capAs part of the Customer Experience and Analytics team, the Customer Relations Officer contributes to the development of an efficient, professional and tactful complaint handling service to customers in matters concerning service delivery, information, customer experience and claims. As well as performing duties specified in this position description an employee may be required to undertake other duties or functions consistent with their classification, cap
