The role
1. Process RMAs: Handle both warranty and non-warranty repair requests, ensuring
accurate processing for non-paid and paid repair work.
2. Camera Setup: Ensure cameras are properly set up to record the status of equipment
before and during the repair process to document conditions and provide evidence if
necessary.
...
3. Repair Equipment: Perform hardware and software repairs on equipment, ensuring
functionality is fully restored.
4. Testing: Test units for functionality, specifically under tethered safety conditions for
take-off and landing.
5. Certification: Certify that repaired or replaced units meet the required standards and
are fully operational.
6. Service Record Maintenance: Log all service activities in the appropriate systems,
ensuring records are accurate and up-to-date. Report any unusual situations to the team
leader.
7. Other Assigned Duties: Take on additional responsibilities as assigned by the team
leader to ensure smooth operation of the repair process.
8. Customer Communication: Provide clear and professional communication with
customers, addressing their concerns, providing updates, and ensuring a positive service
experience.
Qualifications:
- Strong technical skills in hardware and software repair.
- Attention to detail with a focus on quality and precision.
- Excellent communication skills for effective interaction with customers and internal
teams.
- Ability to handle multiple tasks simultaneously and meet deadlines.
- Experience in the electronics or technology field is preferred.
In return
Working for Randstad comes with benefits which you can access from the start of your contract.
- Multiple pay runs, to ensure you are paid on-time
- Special offers for phone plans, private healthcare and financial services
- Discounts from Woolworths, JB Hi-Fi, Kmart, Event Cinemas, and more.
Apply now
Ready to apply? Send your resume via the apply button.
If you don’t have access to your CV right now, email mulgravevic@randstad.com.au and provide details of your relevant experience.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.