Your Opportunity
As a Rates Recovery Officer, you will play a critical role in managing the recovery of outstanding rates and charges to ensure financial stability and compliance for the council. This position offers a collaborative and dynamic environment where your expertise in rates recovery and customer service will contribute directly to the efficiency and success of the organisation.
Key Responsibilities
- Manage the recovery of overdue rates and charges in accordance with relevant legislation and council policies.
- Provide advice and solutions to customers on payment arrangements, hardship programs, and legal recovery processes.
- Monitor and action overdue accounts, issuing notices, statements, and reminders.
- Maintain accurate rate records, ensuring all payment activities are updated in council systems.
- Liaise with property owners, internal departments, legal representatives, and external agencies to achieve positive recovery outcomes.
- Prepare regular reports on recovery activities, outstanding accounts, and key performance indicators.
- Assist in the management of customer inquiries and provide exceptional customer service to address ratepayer concerns.
- Ensure compliance with all local government and legislative requirements regarding revenue recovery processes.
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The Ideal Candidate (Key Capabilities)
To succeed in this role, you will be assessed on the following key capabilities aligned with the responsibilities:
- Demonstrated experience and understanding of local government rates recovery processes, property levies, and revenue administration is desired
- Strong knowledge of relevant legislation, policies, and legal procedures associated with debt recovery and property rates.
- Excellent interpersonal, negotiation, and communication skills to handle sensitive matters with tact, diplomacy, and professionalism.
- Proven ability to manage time effectively, prioritise workloads, and meet deadlines within a dynamic environment.
- High-level accuracy and attention to detail when managing financial records and ratepayer accounts.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn and operate large customer management systems.
- Strong problem-solving skills with the ability to achieve resolutions that balance council objectives and customer needs.
- Demonstrated ability to maintain ethical, confidential, and professional standards when engaging with stakeholders.
Why Apply?
If you are a dedicated professional with a passion for revenue recovery and financial accountability, this is an opportunity to contribute meaningfully to the local government sector while working in a supportive and results-driven team environment.
How to Apply
Click “APPLY NOW” or forward your updated CV and cover letter to victoria.george@randstad.com.au.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
