- Duties and responsibilities:Leading, researching and identifying insights contributing towards understanding of information.Conducting qualitative and quantitative research.Overseeing, creating and documenting current state service through design and research, identifying current participant and staff experience and business processes.Leading and managing process design improvement including evaluating proposed solutions and design at both a conceptual andDuties and responsibilities:Leading, researching and identifying insights contributing towards understanding of information.Conducting qualitative and quantitative research.Overseeing, creating and documenting current state service through design and research, identifying current participant and staff experience and business processes.Leading and managing process design improvement including evaluating proposed solutions and design at both a conceptual and
