- Duties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and conDuties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and con
- Assistant Relationship Manager - Home loans - Mandarin + English SpeakingAre bilingual with residential lending experience? Then this is the role for you!Your new roleAs an Assistant Relationship Manager you will be responsible for assisting the RM’s with their residential lending applications and day-to-day operations and management of their existing loan portfolio. This is a 12 month contract with potential for extension or to go permanent. We are lookinAssistant Relationship Manager - Home loans - Mandarin + English SpeakingAre bilingual with residential lending experience? Then this is the role for you!Your new roleAs an Assistant Relationship Manager you will be responsible for assisting the RM’s with their residential lending applications and day-to-day operations and management of their existing loan portfolio. This is a 12 month contract with potential for extension or to go permanent. We are lookin
