- About the RoleThe Complaints Officer is the first point of contact for members of the public making complaints or enquiries. The role involves managing a range of moderately complex to complex matters, ensuring all interactions are handled with professionalism, empathy, and efficiency. You will work closely with internal and external stakeholders to assess and resolve issues promptly.Key ResponsibilitiesManage complaints received through various channels,About the RoleThe Complaints Officer is the first point of contact for members of the public making complaints or enquiries. The role involves managing a range of moderately complex to complex matters, ensuring all interactions are handled with professionalism, empathy, and efficiency. You will work closely with internal and external stakeholders to assess and resolve issues promptly.Key ResponsibilitiesManage complaints received through various channels,
