- Guidance Officer/Lead - APS5 & APS6Develop Agency Content & Guidance MaterialPolicy, writing, projects!12 month Contract, $55-$60/hrNewcastle based (Hybrid working model)As a key member of the Service Guidance and Practice Branch, you will be responsible for developing, writing and presenting Agency content including policy, procedures, standards, factsheets, guides and other documentation outlining the range of services for participants and external stakeGuidance Officer/Lead - APS5 & APS6Develop Agency Content & Guidance MaterialPolicy, writing, projects!12 month Contract, $55-$60/hrNewcastle based (Hybrid working model)As a key member of the Service Guidance and Practice Branch, you will be responsible for developing, writing and presenting Agency content including policy, procedures, standards, factsheets, guides and other documentation outlining the range of services for participants and external stake
- Duties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and conDuties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and con
- This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. Pay rate: $61.78 per hour + super Start Date: ASAPEnd Date: 5 months from start date Location: BlacktownAbout your new roleEnsure that Council’s human resources system documentation (e.g. policies, procedures), are properlyThis is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. Pay rate: $61.78 per hour + super Start Date: ASAPEnd Date: 5 months from start date Location: BlacktownAbout your new roleEnsure that Council’s human resources system documentation (e.g. policies, procedures), are properly
