- Duties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and conDuties and responsibilities:Manage a caseload of complaints and investigationsMake timely decisions to progress or close complaints as a delegated decision-makerCommunicate effectively with internal and external stakeholders, both verbally and in writingRegularly engage with members of the public by phone, email and face to faceIdentify and escalate emerging issues, trends and systemic issues Collect, manage, assess, and analyse evidential material and con
- We are seeking a skilled and motivated Media Officer to support the Manager, Media in executing strategic communications initiatives. In this role, you will provide vital advice to business partners, ensuring the dissemination of important information to our customers while enhancing the reputation of our organisation. You will play a crucial part in developing and implementing both proactive and reactive media, social media, and public relations strategieWe are seeking a skilled and motivated Media Officer to support the Manager, Media in executing strategic communications initiatives. In this role, you will provide vital advice to business partners, ensuring the dissemination of important information to our customers while enhancing the reputation of our organisation. You will play a crucial part in developing and implementing both proactive and reactive media, social media, and public relations strategie
