- APS6 Senior Case ManagerThe Senior Case Manager will be responsible for ensuring compliance with all relevant policy and legislation throughout the case management process. The role also depends on highly developed communication and relationship building skills as these are necessary to appropriately handle sensitive work matters and resolve conflict with tact and trust.Duties:Ensure compliance with departmental policies and procedures and relevant CommonwAPS6 Senior Case ManagerThe Senior Case Manager will be responsible for ensuring compliance with all relevant policy and legislation throughout the case management process. The role also depends on highly developed communication and relationship building skills as these are necessary to appropriately handle sensitive work matters and resolve conflict with tact and trust.Duties:Ensure compliance with departmental policies and procedures and relevant Commonw
- APS5 People Support OfficerThe People Support Officer provides timely and effective support to the team of Case Managers, managers and employees through the triaging of People Support enquiriesDuties:Under broad supervision and guidance, assist with inbox management including responding to general enquiries, actioning and triaging requests and delegating or escalating work as appropriate.Support individuals by appropriately identifying issues and providingAPS5 People Support OfficerThe People Support Officer provides timely and effective support to the team of Case Managers, managers and employees through the triaging of People Support enquiriesDuties:Under broad supervision and guidance, assist with inbox management including responding to general enquiries, actioning and triaging requests and delegating or escalating work as appropriate.Support individuals by appropriately identifying issues and providing
- Role: Change Management Lead – Crack Down on Fraud (CDoF)Key Responsibilities:Lead a Specialist Team:Lead a small, specialist team to design and deliver strategic, innovative, and inclusive organisational change management plans, strategies, communications, and content to support the Crack Down on Fraud (CDoF) deliverables.Stakeholder Relationship Management:Establish strong working relationships with key stakeholders, including the Strategic Change team,Role: Change Management Lead – Crack Down on Fraud (CDoF)Key Responsibilities:Lead a Specialist Team:Lead a small, specialist team to design and deliver strategic, innovative, and inclusive organisational change management plans, strategies, communications, and content to support the Crack Down on Fraud (CDoF) deliverables.Stakeholder Relationship Management:Establish strong working relationships with key stakeholders, including the Strategic Change team,
