- About the Role: This position involves triaging incoming calls from policy holders, not just a call centre role. It requires outstanding communication skills, resilience, and a genuine passion for customer service, as you'll be supporting individuals who may be distressed.Key Responsibilities:Triage claims effectively, evaluate its urgency of a call back or the policy holder being transferred to a claims manager for immediate support Participate in ongoingAbout the Role: This position involves triaging incoming calls from policy holders, not just a call centre role. It requires outstanding communication skills, resilience, and a genuine passion for customer service, as you'll be supporting individuals who may be distressed.Key Responsibilities:Triage claims effectively, evaluate its urgency of a call back or the policy holder being transferred to a claims manager for immediate support Participate in ongoing
