4 jobs found for Customer Service Representative

Customer service representative jobs are available in various contract types. These include:

• customer service representative jobs - permanent: in a permanent position, you work as a customer service representative for the same organisation long-term. This role gives you a steady income until retirement or resignation.
• customer service representative jobs - contract: in a contract position, you work as a customer service representative for a few months. You have the flexibility of moving on to other roles when the contract lapses.
• customer service representative jobs - temporary: in a temporary position, you work as a customer service representative for a few months. Temporary employment is a good way to improve your customer service and relationship-building skills.

As a customer service representative, you assist customers with their orders and handle complaints. Your duties involve answering phone calls, providing information about the company’s products and assisting customers with returns. You resolve issues, troubleshoot problems and provide technical assistance to customers. The role requires good communication skills since you spend most of the day speaking with clients through phone calls or emails.

Would you like to know more about this job? Then check out the customer service representative job profile page.

You will find more information on the customer service representative salary on the customer service representative job profile page. You can also find the salary for each specific job shown here if you click on the description.

If you are interested in becoming a customer service representative, a university degree or an apprenticeship is a great place to begin. For information on the qualifications and relevant education needed for the role, see the 'education and qualifications' section of our customer service representative job profile.

You don’t require any educational qualifications to become a customer service representative. However, if you want to improve your employment prospects, undertake training courses that improve your communication skills and knowledge in using administration software. For example, complete a Certificate III course in business (customer engagement). While many customer service jobs are entry-level and don’t require prior experience, having a background in sales or marketing improves your prospects.

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