- About the Role: This position involves triaging incoming calls from policy holders, not just a call centre role. It requires outstanding communication skills, resilience, and a genuine passion for customer service, as you'll be supporting individuals who may be distressed.Key Responsibilities:Triage claims effectively, evaluate its urgency of a call back or the policy holder being transferred to a claims manager for immediate support Participate in ongoingAbout the Role: This position involves triaging incoming calls from policy holders, not just a call centre role. It requires outstanding communication skills, resilience, and a genuine passion for customer service, as you'll be supporting individuals who may be distressed.Key Responsibilities:Triage claims effectively, evaluate its urgency of a call back or the policy holder being transferred to a claims manager for immediate support Participate in ongoing
- The companyRandstad is currently seeking a Premiums Officer/Customer Advisor to join a valued client in Adelaide CBD. The role is offering full time hours (monday - friday) in a service centre environment. If you are career driven, have a passion for the insurance industry and have a willingness to learn new skills this company is for you! The roleHandle inbound & outbound calls in accordance with service standardsRespond to all correspondence received byThe companyRandstad is currently seeking a Premiums Officer/Customer Advisor to join a valued client in Adelaide CBD. The role is offering full time hours (monday - friday) in a service centre environment. If you are career driven, have a passion for the insurance industry and have a willingness to learn new skills this company is for you! The roleHandle inbound & outbound calls in accordance with service standardsRespond to all correspondence received by
- Randstad are currently seeking customer service professionals for multiple full-time positions that we have available with a well known National and vibrant client. These positions are located within the Adelaide CBD, allowing you flexibility to drive or use public transport. The core of this role is providing an excellent customer service experience for all customer interactions. Tasks may include but are not limited to:Being one of the first points of coRandstad are currently seeking customer service professionals for multiple full-time positions that we have available with a well known National and vibrant client. These positions are located within the Adelaide CBD, allowing you flexibility to drive or use public transport. The core of this role is providing an excellent customer service experience for all customer interactions. Tasks may include but are not limited to:Being one of the first points of co
- Randstad are currently seeking multiple Customer Service Representatives to join a well known client in Adelaide. These are full time permanent positions and the hours of work will be Monday to Friday on a rotating roster, with potential for a hybrid work model once fully trained and self sufficient. This is a 6 month casual contract with the potential for extension if you are the right fit for the role!The main core of this role is to provide excellent cuRandstad are currently seeking multiple Customer Service Representatives to join a well known client in Adelaide. These are full time permanent positions and the hours of work will be Monday to Friday on a rotating roster, with potential for a hybrid work model once fully trained and self sufficient. This is a 6 month casual contract with the potential for extension if you are the right fit for the role!The main core of this role is to provide excellent cu
- We are seeking highly organized and personable individuals to manage all incoming calls for our clients business, accurately input data into systems, and facilitate seamless communication between departments. The ideal candidates will possess a warm, articulate demeanor, and be able to maintain energy and focus in a fast-paced call centre environment.Key Responsibilities:Manage booking and coordination tasksHandle phone call inquiries with professionalismWe are seeking highly organized and personable individuals to manage all incoming calls for our clients business, accurately input data into systems, and facilitate seamless communication between departments. The ideal candidates will possess a warm, articulate demeanor, and be able to maintain energy and focus in a fast-paced call centre environment.Key Responsibilities:Manage booking and coordination tasksHandle phone call inquiries with professionalism
- Key accountabilities• Respond to multifaceted enquiries from customers on a wide range of matters and provide timely,accurate, and consistent advice and information on services via a range of interaction channels, as perorganisational processes and standards to ensure optimal service delivery and put the customer at thecentre• Update and maintain records and databases, complying with service delivery systems and processes,to ensure that all information isKey accountabilities• Respond to multifaceted enquiries from customers on a wide range of matters and provide timely,accurate, and consistent advice and information on services via a range of interaction channels, as perorganisational processes and standards to ensure optimal service delivery and put the customer at thecentre• Update and maintain records and databases, complying with service delivery systems and processes,to ensure that all information is
- Hardship and Collections OfficerLocation: ParramattaEmployment Type: 12 month contractRate: $36.77 per hour plus superDays: Monday - Friday (8am - 8pm)Experience: Contact Centre or Customer Service experience is a must! Hardship or Collections experience is preferred but not essential! Your new company Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning theHardship and Collections OfficerLocation: ParramattaEmployment Type: 12 month contractRate: $36.77 per hour plus superDays: Monday - Friday (8am - 8pm)Experience: Contact Centre or Customer Service experience is a must! Hardship or Collections experience is preferred but not essential! Your new company Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the
- This is your opportunity to join a Global Insurance company with a great team culture and state of the art facilities! This organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a positive team environment, employees are valued and recognised for their efforts and commitment.As a Claims Consultant, your main responsibility will be to manage property claims from start to finishThis is your opportunity to join a Global Insurance company with a great team culture and state of the art facilities! This organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a positive team environment, employees are valued and recognised for their efforts and commitment.As a Claims Consultant, your main responsibility will be to manage property claims from start to finish
- Entry Level Insurance - Inbound RetentionLocated in Parramatta CBD - close to public transport, shopping and cafesFull time permanent opportunities with hybrid flexibilityBegin a career in a stable industry where you are making a difference to Australians!3-4 months of training provided in modern state of the art officeHours: Monday to Friday between 9.00am - 6.00pmStart date: May 2025About the company:Our client is Australia's largest not for profit privaEntry Level Insurance - Inbound RetentionLocated in Parramatta CBD - close to public transport, shopping and cafesFull time permanent opportunities with hybrid flexibilityBegin a career in a stable industry where you are making a difference to Australians!3-4 months of training provided in modern state of the art officeHours: Monday to Friday between 9.00am - 6.00pmStart date: May 2025About the company:Our client is Australia's largest not for profit priva
- Randstad are currently seeking professionals to join one of Australia’s largest banks within their Contact Centre team at Bedford Park, commencing in March 2025.The core function of this role is to provide excellent customer service to all customers, primarily within the hardships space. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:Manage inquiries foRandstad are currently seeking professionals to join one of Australia’s largest banks within their Contact Centre team at Bedford Park, commencing in March 2025.The core function of this role is to provide excellent customer service to all customers, primarily within the hardships space. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:Manage inquiries fo
- State Government opportunityMonday - Friday $37.63 + per hour plus superDo you have customer service experience? This experience could be face to face, or from within a call center environment. What is most important is providing a high level of customer service and enjoying working in lively, fast-paced environments. These roles will be based on the outskirts of Adelaide CBD for a period of 3 months with the view of extension past that point. The roles iState Government opportunityMonday - Friday $37.63 + per hour plus superDo you have customer service experience? This experience could be face to face, or from within a call center environment. What is most important is providing a high level of customer service and enjoying working in lively, fast-paced environments. These roles will be based on the outskirts of Adelaide CBD for a period of 3 months with the view of extension past that point. The roles i
- Hardship and Collections OfficerYour new company Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.Your new role Some of your responsibilities wiHardship and Collections OfficerYour new company Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.Your new role Some of your responsibilities wi
- Start your career in the banking and finance industry, we have multiple exciting opportunities on offer!Randstad are currently seeking professionals to join one of Australia’s largest banks within their Contact Centre team.The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks iStart your career in the banking and finance industry, we have multiple exciting opportunities on offer!Randstad are currently seeking professionals to join one of Australia’s largest banks within their Contact Centre team.The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks i
- Randstad are seeking customer service professionals to join one of Australia’s largest banks within their Contact Centre team at Bedford Park, with a start date of Monday 5th May.The core function of this role is to provide excellent customer service to all customers, primarily within the hardships space. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:MRandstad are seeking customer service professionals to join one of Australia’s largest banks within their Contact Centre team at Bedford Park, with a start date of Monday 5th May.The core function of this role is to provide excellent customer service to all customers, primarily within the hardships space. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:M
- Randstad is currently recruiting for multiple Complaints Officers to work within a busy Federal Government Agency. This will require a high level of stakeholder management and the ability to resolve issues in a timely, empathetic and efficient manner.$50-$55 per hour + SuperannuationFull Time Hours, Monday - FridayLong-term contract located in CBDAbout the roleWe are currently seeking multiple Complaints Officers. In this role, you will be required to:ReceRandstad is currently recruiting for multiple Complaints Officers to work within a busy Federal Government Agency. This will require a high level of stakeholder management and the ability to resolve issues in a timely, empathetic and efficient manner.$50-$55 per hour + SuperannuationFull Time Hours, Monday - FridayLong-term contract located in CBDAbout the roleWe are currently seeking multiple Complaints Officers. In this role, you will be required to:Rece
- Collections OfficerYour new company Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.Your new role Some of your responsibilities within a contacCollections OfficerYour new company Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.Your new role Some of your responsibilities within a contac
- Randstad is currently recruiting for multiple Customer Service/Administrators to work within a busy Government Agency. This will require a high level of administrative skills, good communication, and ability to work in a fast paced environment.$37 - $42 per hour + SuperannuationFull Time Hours, Monday - FridayImmediately start located in the Adelaide CBDAbout the roleThe Customer Service/Administrator will provide operational and administrative support toRandstad is currently recruiting for multiple Customer Service/Administrators to work within a busy Government Agency. This will require a high level of administrative skills, good communication, and ability to work in a fast paced environment.$37 - $42 per hour + SuperannuationFull Time Hours, Monday - FridayImmediately start located in the Adelaide CBDAbout the roleThe Customer Service/Administrator will provide operational and administrative support to
- We are looking for a dedicated and customer-focused professional to join our team as a Customer Service Officer. As the first point of contact, you will play a key role in delivering exceptional service across multiple channels. If you thrive in a fast-paced environment and enjoy helping people, we’d love to hear from you!Key Responsibilities:Provide high-quality customer service, ensuring all interactions meet or exceed performance standards.Offer professWe are looking for a dedicated and customer-focused professional to join our team as a Customer Service Officer. As the first point of contact, you will play a key role in delivering exceptional service across multiple channels. If you thrive in a fast-paced environment and enjoy helping people, we’d love to hear from you!Key Responsibilities:Provide high-quality customer service, ensuring all interactions meet or exceed performance standards.Offer profess
- OverviewAre you looking to kickstart your career in the finance industry? Take your first step with one of Australia’s leading superannuation companies who have their members and the development of their staff at the heart of everything they do! They are currently looking for passionate and motivated individuals to join their inbound helpline team.This is a 4-6 month contract opportunity starting in April working Monday - Friday on a roster between 8am - 8OverviewAre you looking to kickstart your career in the finance industry? Take your first step with one of Australia’s leading superannuation companies who have their members and the development of their staff at the heart of everything they do! They are currently looking for passionate and motivated individuals to join their inbound helpline team.This is a 4-6 month contract opportunity starting in April working Monday - Friday on a roster between 8am - 8
- My client based in Altona is seeking an experienced Customer Service Manager to join the team. In this role previous experience within the transport and logistics industry is not essential however experience in a management role is needed. If you are a highly skilled & motivated individual who enjoys managing a team and bringing a can do attitude to each day please apply here! Permanent Full Time - Office Hours Monday to Friday Location: Altona You will beMy client based in Altona is seeking an experienced Customer Service Manager to join the team. In this role previous experience within the transport and logistics industry is not essential however experience in a management role is needed. If you are a highly skilled & motivated individual who enjoys managing a team and bringing a can do attitude to each day please apply here! Permanent Full Time - Office Hours Monday to Friday Location: Altona You will be
- Randstad are working closely with a reputable client within the building industry based in the Northern Suburbs of Adelaide. This growing organisation is seeking a proactive office all rounder to join their team. This role is suited to a go-getter who is interested in growing their career, has a high level of detail, motivated, proactive, positive, accommodating and open to miscellaneous tasks.You will be responsible for providing administrative support toRandstad are working closely with a reputable client within the building industry based in the Northern Suburbs of Adelaide. This growing organisation is seeking a proactive office all rounder to join their team. This role is suited to a go-getter who is interested in growing their career, has a high level of detail, motivated, proactive, positive, accommodating and open to miscellaneous tasks.You will be responsible for providing administrative support to
- Start an exciting new career in the customer service industry! Randstad are currently seeking customer service professionals for multiple full-time positions that we have available. These positions are located within and surrounding the Adelaide CBD, allowing you flexibility to drive or use public transport. The core of this role is providing an excellent customer service experience for all customer interactions. Tasks may include but are not limited to:BStart an exciting new career in the customer service industry! Randstad are currently seeking customer service professionals for multiple full-time positions that we have available. These positions are located within and surrounding the Adelaide CBD, allowing you flexibility to drive or use public transport. The core of this role is providing an excellent customer service experience for all customer interactions. Tasks may include but are not limited to:B
- About the roleMy client is an Australian leader in automated packaging solutions. Due to experiencing growth we are seeking a Junior Customer Service Officer to join the small customer service team based in HeidelbergReporting directly through to the Customer Optimisation Manager, this position will require the highest level of service provided to their customers across AustraliaYou will be responsible for:Receiving, responding and calling to all customerAbout the roleMy client is an Australian leader in automated packaging solutions. Due to experiencing growth we are seeking a Junior Customer Service Officer to join the small customer service team based in HeidelbergReporting directly through to the Customer Optimisation Manager, this position will require the highest level of service provided to their customers across AustraliaYou will be responsible for:Receiving, responding and calling to all customer
- About the roleMy client is an Australian leader in automated packaging solutions. Due to experiencing growth we are seeking a Junior Customer Service Officer to join the small customer service team based in HeidelbergReporting directly through to the Customer Optimisation Manager, this position will require the highest level of service provided to their customers across AustraliaYou will be responsible for:Receiving, responding and calling to all customerAbout the roleMy client is an Australian leader in automated packaging solutions. Due to experiencing growth we are seeking a Junior Customer Service Officer to join the small customer service team based in HeidelbergReporting directly through to the Customer Optimisation Manager, this position will require the highest level of service provided to their customers across AustraliaYou will be responsible for:Receiving, responding and calling to all customer
- Moorebank Location | Parking OnsiteStart date 5th MayMorning & Afternoon Shifts AvailableWeekend work and overtime on offerAbout the RoleThis is an opportunity to be part of a high-profile election project, ensuring accurate and efficient data entry and scanning of critical information. Working in a structured and supervised environment, you will enter, verify, and scan data using a computerised system, playing a key role in maintaining the integrity of thMoorebank Location | Parking OnsiteStart date 5th MayMorning & Afternoon Shifts AvailableWeekend work and overtime on offerAbout the RoleThis is an opportunity to be part of a high-profile election project, ensuring accurate and efficient data entry and scanning of critical information. Working in a structured and supervised environment, you will enter, verify, and scan data using a computerised system, playing a key role in maintaining the integrity of th
- About the roleMy client is an Australian leader in automated packaging solutions. Due to experiencing growth we are seeking a Junior Customer Service Officer to join the small customer service team based in HeidelbergReporting directly through to the Customer Optimisation Manager, this position will require the highest level of service provided to their customers across AustraliaYou will be responsible for:Receiving, responding and calling to all customerAbout the roleMy client is an Australian leader in automated packaging solutions. Due to experiencing growth we are seeking a Junior Customer Service Officer to join the small customer service team based in HeidelbergReporting directly through to the Customer Optimisation Manager, this position will require the highest level of service provided to their customers across AustraliaYou will be responsible for:Receiving, responding and calling to all customer
- Join a highly regarded provider of recovieries and insurance services, assessing and managing a portfolio of motor claims and providing exceptional service to customers and external stakeholders.What's in it for youA strong focus on your development and progression with a range of internal promotion opportunities in a growing organisationFriendly and supportive team environment with team and social eventsBenefit from the leadership team's wealth of knowledJoin a highly regarded provider of recovieries and insurance services, assessing and managing a portfolio of motor claims and providing exceptional service to customers and external stakeholders.What's in it for youA strong focus on your development and progression with a range of internal promotion opportunities in a growing organisationFriendly and supportive team environment with team and social eventsBenefit from the leadership team's wealth of knowled
- The Company:Our client is a thriving business based in the heart of Wetherill Park that has been operating for over 65 years and is renowned in the construction industry for their integrity and diversity. Our client is looking for a scheduling superstar to join their bookings team on a temporary basis with a view to go permanent. The Role:As the Bookings Coordinator, you will join an energetic and close-knit team. You will report to the Manager who is knowThe Company:Our client is a thriving business based in the heart of Wetherill Park that has been operating for over 65 years and is renowned in the construction industry for their integrity and diversity. Our client is looking for a scheduling superstar to join their bookings team on a temporary basis with a view to go permanent. The Role:As the Bookings Coordinator, you will join an energetic and close-knit team. You will report to the Manager who is know
- Join a highly regarded provider of recovieries and insurance services, assessing and managing a portfolio of motor claims and providing exceptional service to customers and external stakeholders.What's in it for youA strong focus on your development and progression with a range of internal promotion opportunities in a growing organisationFriendly and supportive team environment with team and social eventsBenefit from the leadership team's wealth of knowledJoin a highly regarded provider of recovieries and insurance services, assessing and managing a portfolio of motor claims and providing exceptional service to customers and external stakeholders.What's in it for youA strong focus on your development and progression with a range of internal promotion opportunities in a growing organisationFriendly and supportive team environment with team and social eventsBenefit from the leadership team's wealth of knowled
- Do you have a background in Customer Service, pick up new systems quickly and are immediately available? If you are detail oriented and thrive in a customer care environment we have the ideal opportunity!About the roleOn offer are multiple short term customer service contracts within the State Government. Assignments from 4 weeks - 3 months. Pay Rates $37 per hour + superannuationFull time hours Monday - FridayResponsibilities:You will provide a high levelDo you have a background in Customer Service, pick up new systems quickly and are immediately available? If you are detail oriented and thrive in a customer care environment we have the ideal opportunity!About the roleOn offer are multiple short term customer service contracts within the State Government. Assignments from 4 weeks - 3 months. Pay Rates $37 per hour + superannuationFull time hours Monday - FridayResponsibilities:You will provide a high level
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Yes. To apply to jobs on randstad.com.au, you'll need to have a resume. We accept a variety of file formats including word documents and PDFs. You can also upload your resume from a third party site like Dropbox or Google Drive or you can apply with your existing Seek or LinkedIN account to speed up the process. If you need help creating your resume, we recommend reading our career advice blog for resume writing advice.
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Due to the large volume of applications Randstad receives, it is not always possible to inform candidates when they were not selected for an interview. Rest assured that if you were chosen to be interviewed, a Randstad consultant will be in touch with you shortly. If there is a particular type of role you are interested in, we recommend you book a consultation with a recruiter, so they can help you find jobs that interest you and match your skills and qualifications.
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Absolutely. Though we can't write your resume for you, we can help you fine-tune it. First and foremost we recommend reading the numerous resources available to you on our career advice blog. There's lots of helpful advice on resume writing, for your job interview and useful tips for your career. If you feel you need more help, you can book an appointment with a Randstad consultant to discuss your resume and what types of jobs you're looking to find.
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Helping job seekers with their resumes, interview skills and other elements of their job hunt is a key part of what we do. We highly recommend you check out our career advice center for ongoing advice. You can also reach out to a Randstad consultant for one on one advice.