Our team is currently accepting applications for full-time customer service call centre operators. In this role you will be responsible for taking inbound calls whilst providing exceptional first point of contact for Queenslanders affected by disaster events during Queensland's storm season.
What’s in it for you?
- Competitive hourly rate & employee benefits
- Comprehensive training & development
- Monday - Sunday roster 6am-10pm - weekends on rotation
- Hybrid working options available after training.
Your skills & experience:
- Experience in customer service - call centre desirable
- Recruitment requirements - psychometric testing to be completed
- Hospitality and Retail experience encouraged
- Intermediate computer literacy and high attention to detail
- Be open and eager to learn new process and new systems
- Strong communication skills and proven experience in negotiation and managing difficult calls
Key Accountabilities:
- Taking high volume inbound calls from customers
- Provide customers with optimal customer service including quality and timely decisions
- Develop specific knowledge around claims and assistance processes
- Manage policies and procedures and meet Queensland legislative requirements
If you are interested, please click APPLY. Due to a tight turn around period, we will be processing applications quickly. Please ensure you're available to discuss further. (Eligable applicants must have full working rights with weekend availability)
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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