project manager - digital transformation.

The client is looking to improve the customer journey and digital capabilities, delivering a seamless customer centric digital solution with regards to how customers engage with them and increase operational efficiency.

Within the client Digital Transformation is a new division, which has been established to drive the digital and CX
strategy and, the design and delivery of innovation across the entire customer experience including the digital enablement of end-to-end customer experiences.

About the Role:

By joining the team as a Project Manager, you will be ready to drive and steer key initiatives. You will guide and oversee critical initiatives with a structured, strategic approach. In this role, you’ll be key to delivering projects that reflect core values and objectives. Your leadership will ensure efficient project planning, workflows, budgets and foster clear
communication, and empower our teams to achieve exceptional results that truly reflect the client's Purpose and Ambition.
You’ll be joining an ambitious team who thrive on collaboration, innovation, and purpose. You’ll work alongside passionate colleagues who are united in their drive to lead positive change.

About You:

• You have a proven ability to manage multiple complex projects simultaneously while ensuring timely delivery and quality outcomes
• You excel in creating structured workflows that enhance project visibility and team collaboration.
• You are passionate about aligning project deliverables with strategic goals and driving organisational success.
• You thrive on problem-solving and enjoy identifying solutions that keep projects on track.
• You value a mission-driven approach and are eager to contribute to projects that make a meaningful impact.

Skills and experience required:

• Proven expertise in managing complex projects, with a strong grasp of project management methodologies and tools. You can seamlessly integrate future planning with human-centred design, lean principles, and agile delivery methods.
• A self-starter mindset, able to identify what needs to be done and take initiative without requiring constant direction. You know how to drive projects forward, ensuring key decisions and actions are made and executed efficiently.
• Leadership skills to inspire and guide teams and diverse stakeholders, fostering a collaborative environment that encourages innovation and effective problem solving.
• Exceptional communication skills, both verbal and written, to ensure clarity and transparency when engaging with stakeholders at all levels.
• Strong analytical abilities to monitor project performance, identify risks, and develop effective mitigation strategies, while aligning project goals with organisational objectives.
• Proficiency in managing budgets and resources, ensuring projects are delivered on time and within scope.
• A proactive approach to risk management, with the ability to identify, assess, and address potential challenges before they become issues.
• A passion for continuous improvement, bringing experience in implementing best practices and driving innovation within project management processes.
• Effective negotiation skills, capable of working with stakeholders, vendors, and team members to achieve project outcomes while maintaining positive relationships.
• A commitment to inclusivity, fostering a workplace culture where everyone feels valued and empowered.
• The ability to work autonomously, with strong self-motivation to achieve results independently.
• Experience in high-growth, purpose-led organisations or scale-up environments, thriving in dynamic and fast-paced settings.

This is an excellent opportunity to join a multi-year digital transformation program and help improve the customer journey for tens of thousands of people.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.