Position Overview
The Practice Manager will lead and manage the largest business unit within this well regarded IT consulting business, driving its transformation into a cohesive, high-performing team aligned with the company's goals. This role requires a dynamic leader with the ability to build collaboration, foster innovation, and deliver measurable business outcomes.
Key Responsibilities
Strategic Leadership
- Develop a strategic roadmap to drive growth and improve the business unit's performance.
- Ensure alignment between Testing Services’ goals and the overall company strategy.
- Monitor market trends and competitive landscape to inform strategic decisions.
- Promote a shared vision that inspires and motivates staff to achieve organizational goals.
- Build partnerships with internal stakeholders to ensure strategic integration across the business.
Team Building and Development
- Create a culture of teamwork, accountability, and mutual respect among staff.
- Develop training and mentorship programs to enhance employee skills and career growth.
- Establish clear roles and responsibilities to maximise team efficiency.
- Conduct regular team meetings to encourage collaboration and share progress updates.
- Recognise and reward outstanding team contributions to boost morale and engagement.
Customer Engagement
- Foster strong relationships with key clients to ensure long-term partnerships.
- Act as the escalation point for resolving complex customer issues promptly.
- Collect and analyse client feedback to continuously improve service delivery.
- Collaborate with clients to align services with their evolving needs and expectations.
- Represent the company professionally in all client-facing activities and engagements.
Business Development
- Identify and pursue new business opportunities in existing and emerging markets.
- Develop proposals and presentations to showcase the value of Testing Services to potential clients.
- Build a pipeline of prospective clients and nurture those relationships over time.
- Collaborate with the marketing team to enhance brand visibility and lead generation.
- Monitor performance metrics to assess the impact of business development initiatives.
Operational Excellence
- Streamline processes to ensure the efficient delivery of testing services.
- Leverage technology and tools to improve service quality and reduce costs.
- Implement best practices for resource management and project execution.
- Establish performance metrics and reporting frameworks to track team output.
- Drive continuous improvement initiatives across all aspects of operations.
Entrepreneurial and Commercial Focus
- Manage budgets to ensure profitability and achieve financial targets.
- Explore innovative ways to add value to clients and enhance service offerings.
- Negotiate contracts and agreements to maximise business unit profitability.
- Analyse financial data to identify trends and inform business decisions.
- Ensure compliance with all legal, contractual, and regulatory requirements.
Performance Monitoring and Reporting
- Establish clear KPIs to measure success at individual, team, and unit levels.
- Conduct regular performance reviews to track progress and identify improvement areas.
- Prepare detailed reports on team and business unit performance for senior leadership.
- Use data and analytics to drive evidence-based decision-making.
- Ensure transparency and accountability through consistent performance reporting.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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