• Update and maintain records and databases, complying with service delivery systems and processes,
to ensure that all information is accurate, stored correctly and accessible
• Provide accurate, effective and high-quality customer service consistent with the Service NSW vision,
mission, values, practices and procedures to ensure optimal service delivery and a positive customer
experience
• Provide high level advice and assistance to build customer capability regarding products and services
• Accurately receipt, record and resolve customer complaints and escalated enquiries to ensure timely
and effective outcomes for customers
• Perform administrative activities, including the creation and updating of records, in line with privacy
requirements and legislative obligations to ensure the integrity of information and to support effective
service delivery
• Contribute to continuous improvement initiatives through new ideas and identification of opportunities to
improve the efficiency of work processes and the implementation of changes in the workplace
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
