operations manager - pet insurance.

Are you an experienced insurance operations leader ready to build something from the ground up? We’re seeking a passionate and strategic Operations Manager to lead the Customer Service & Claims function for our new Pet Health Insurance division.

Reporting directly to the General Manager, you’ll lead the end-to-end operations of our Customer Service and Claims functions — shaping systems, enhancing performance, and delivering a truly customer-first experience.

This is more than just a role — it’s a rare opportunity to build something meaningful from the ground up. You’ll thrive in a start-up style environment, backed by a team that’s committed to growth, innovation, and doing the right thing.

What you’ll be doing:
✔️ Leading and developing the Customer Service & Claims teams
✔️ Driving continuous improvement across product and service delivery
✔️ Balancing customer, commercial, and regulatory priorities
✔️ Championing a culture of high performance and integrity
✔️ Collaborating on strategy, process, and system enhancements

What you’ll bring:
✅ Proven leadership experience within the insurance sector
✅ Strong understanding of life and or pet insurance
✅ Demonstrated success in setting up claims and call centre teams
✅ A track record of delivering operational and cultural change
✅ Sharp commercial judgement and a customer-first mindset
✅ A collaborative, people-focused leadership style

Apply now to be part of a growing business where your impact will be felt from day one.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.