member solutions consultants - customer service.

Our client is looking for Member Solutions Consultants to join their brand-new team in Townsville. In this permanent, full-time role, you’ll engage with members primarily over the phone, providing expert guidance and personalised support. As a phone-based role, you’ll help members navigate their superannuation options, answer inquiries, and deliver outstanding service, all while working within a customer service call centre environment.

Key Responsibilities:

• Provide friendly, professional service over the phone to assist members with their superannuation needs.
• Educate members about superannuation products and services, helping them make informed financial decisions.
• Take ownership of member inquiries, resolving issues efficiently and ensuring a seamless experience.
• Maintain accurate records while ensuring compliance with industry regulations and company policies.
• Work collaboratively with colleagues to enhance service delivery and support members effectively.

What We’re Looking For:

• Experience in customer service roles (e.g., call centres, retail, or financial services).
• Strong communication, interpersonal, and problem-solving skills.
• A genuine passion for helping customers and providing financial guidance.
• High attention to detail with proficient computer literacy.
• Superannuation or financial services experience is desirable but not required.

Minimum Requirements:

• 1-2 years of customer service experience.

Work Arrangements:

• Full-time, permanent role with structured hours.

• Hybrid working options may be available after initial training.

• Start date: 7th April 2025.

Why Join the Team?

• Be part of a supportive team in a brand-new Townsville location.
• Competitive salary with excellent superannuation benefits.
• Career growth opportunities with professional training and development programs.
• Work-life balance with flexible hybrid arrangements.
• Generous employee discounts and member benefits.

Important Information:

• No working holiday visas accepted for this role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.