Randstad is proud to partner with leading healthcare and aged care facilities across Brisbane, connecting talented administrators with organisations dedicated to delivering exceptional medical care and personalised patient experiences. Join our talent pool and play a vital role as the welcoming first point of contact, ensuring smooth and efficient operations for patients and providers alike.
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Your responsibilities would include but not be limited to:
- Greet patients, visitors, and guests with warmth and professionalism, ensuring they feel right at home.
- Skillfully schedule and manage patient appointments, surgeries, and consultations with precision.
- Register new patients, verify insurance details, and maintain accurate patient records with care.
- Handle incoming calls, respond to inquiries, and provide valuable information to callers with a friendly touch.
- Collaborate with medical staff to deliver a seamless patient experience and ensure timely appointments.
- Process billing information, collect payments, and issue receipts efficiently.
- Manage patient accounts, invoicing, and payments, including Medicare and health fund billing, with integrity.
- Safeguard sensitive and confidential information with the utmost discretion.
Beneficial Experience/Qualifications:
- Proficiency in Best Practice Software (or similar) is essential.
- Additional education or certification in healthcare administration is a bonus.
- Proven experience as a Medical Receptionist or in a similar administrative role within a healthcare environment.
- Minimum 6 months experience in a similar role within the healthcare industry.
- Exceptional communication and interpersonal skills, both face-to-face and over the phone.
- An empathetic and compassionate attitude toward patients and their families.
- Knowledge of medical terminology and procedures is a plus.
Benefits of Registering with Randstad:
- Gain access to rewarding opportunities in supportive, collaborative work environments.
- Contribute to the well-being of patients and make a positive impact on the community.
- Partner with a company dedicated to your career growth, professional development, and ongoing success.
If this exciting opportunity resonates with you, we would love to hear from you! Please submit your resume through this platform or email it directly to milena.ponce@randstad.com.au.
*Please note only shortlisted candidates will be contacted with further details about the application process.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.