level 2 it support technician.

To be successful in your application, you will need:

• A clear speaking voice and the ability to explain complex instructions to end users over the phone
• Ability to juggle multiple tickets during peak times
• A true interest in helping people
• A willingness to absorb knowledge & to put that knowledge into practice
• Can demonstrate troubleshooting and problem-solving skills

Technical experience

• Strong Microsoft 365 experience
• Active Directory, DNS, DHCP, and group policy experience
• Microsoft Azure experience
• Cybersecurity, Firewall experience is advantageous
• Understanding of DNS and domain management
• Experience with troubleshooting software and hardware issues
• Strong experience with Windows environments, both desktop and server
• VOIP phone systems (ie: 3CX or similar)
• Microsoft 365 Cert e.g MS-100

Please submit your application including a cover letter and your resume.

Applicants must have full Australian working rights.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.