itsm specialist.

• Ensure alignment of ITSM/ITIL practices and processes to support organisational goals and objectives
• Participate in various governance forums providing guidance as to best practice for the design & transition in of services in accordance with the service management model
• Support delivery of Service Design & Operational Readiness activities, including delivery of all artifacts in accordance with the IT Ops Readiness process
• Ensure projects adhere to IT Change Management policies & procedures
• Participate in Technical Design Authority sessions providing guidance as to best practice for changes into IS&T environment
• Engage and coordinate with all stakeholders to complete the Service Design & IT Operational Readiness artifacts in a timely manner to transition the project to Operations.
• Perform a key interfacing role and encourage collaboration between the programme and project teams (Build) and operations teams as required.
• Ensure organization wide IT Operational Readiness and Support activities adhere to standards, processes, and best practice.
• Identify opportunities to improve the Service Design & IT Operational Readiness processes.
• Supporting project managers in capturing/modelling all Services in ServiceNow aligned with the CSDM (Common Services Data Model)

• All Technology Platforms Teams
• IS&T Leadership
• IS&T Service Management
• IS&T Project Management Office
• IS&T Domains & Chapters
• Cyber Security
• Enterprise Architecture

• Excellent collaboration, influencing and negotiation abilities.
• Strong understanding of operational support requirements
• Strong ability to drive continuous improvement
• Knowledge of the IT landscape and support requirements
• Strong ITSM knowledge
• Experience of working with external suppliers, including outsource providers.
• Manage internal stakeholder expectations
• Working with multiple stakeholders, in multiple regions / time zones
• Managing IT Operational Readiness (Service Transition) in a large geographically dispersed organisation
• ITIL Framework Qualified
• Project Management knowledge
• Technical writing including Training Documents , Support Models etc.
• ServiceNow CSDM Knowledge
• Ability to work in a transformative organisation.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.