guest services officer.

• Proactive coordination of guest services across all sites, ensuring a consistently high level of service.
• Professional and timely response to all inquiries, calls, and requests.
• Efficient visitor management, including greeting, sign-in, and assistance.
• Regular site inspections to maintain safety, cleanliness, and compliance, with prompt issue resolution.
• Seamless coordination of tenancy services, including meeting room management.
• Provision of backup support for car park operations.
• Support for the team manager in staff communications.
• General administrative and logistical support as required.
• Active workload management to meet service standards and targets.
• Identification and implementation of user experience improvement initiatives.
• Strict adherence to building, fire, and emergency compliance standards.
• Monitoring and improving the Knowledge Management Tool's effectiveness

• Minimum 3 years of experience in Facilities Management, Guest Relations.
• Proven technical capability in delivering transactional and operational services.
• High proficiency in Facilities, Finance, Asset Management, MS Office, and related systems.
• Demonstrated ability to drive process improvement with measurable results.
• Strong teamwork and knowledge-sharing skills.
• Excellent interpersonal, communication, influencing, negotiation, and conflict resolution skills.
• Current clear NSW Driver's License

To apply for this role, please submit your resume and a cover letter addressing the key responsibilities and requirements of the position.For additional information please contact alice.roche@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.