entry level insurance - customer support officer.

What in it for you:

• Full training provided and oppotunity to learn insurance processes and best-practices
• Fantastic entry point into the financial services sector
• Renowned positive culture and flexible working environment
• Excellent career development opportunities and strong investment in your career growth
• Dynamic, vibrant & passionate team who celebrate the small and large wins together

About the Role:

As a Customer Support Officer you will work within a friendly and supportive team-oriented environment where you will provide a positive client experience via phone and email to property insurance customers.

Your responsibilities will include:

• Assisting customers with general property insurance queries via phone and email while maintaining a first point of contact resolution focus.
• Accurately prepare insurance documentation such as certificates of currency, cancellations, new business applications and policy alterations.
• Maintain and demonstrate an understanding of compliance requirements.
• Assist in processing or data entry including verification and agent transfer lists.
• Handle customer enquiries promptly and while maintaining confidentiality and discretion in the performance of all duties.
• Display a strong work ethic and a genuine desire to assist others.

Hours: This is a full-time 6 month fixed term contract working 8.30am-5.00pm Mon-Fri. Hybrid working 2-3 days in the office, 2-3 days from home with flexibility around which days you are in the office.

Start Date: As soon as convenient.

Skills and Experience:

Our client is looking for someone with experience within a customer service environment however what is most important is your positive culture fit within the company and eagerness to learn. If you are looking to take your first step within the corporate or financial services world, we encourage you to apply.

• Extremely clear and high level communication skills
• A positive can-do attitude and willingness to learn
• Experience in a customer service or administrative environment
• Strong PC skills and ability to work on computer-based applications
• Previous experience in a financial services setting would be highly regarded

Does this sound like the right role for you? Then apply now! Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.