entry level insurance customer service.

• Located in Parramatta CBD - close to train station and public transport
• Full time permanent opportunities with hybrid flexibility
• Begin a career in a stable industry where you are making a difference to Australians!
• Ongoing training and development
• 3-4 months of training provided in modern state of the art office

• Start date: 28th January 2025

About the company:

Our client is Australia's largest not for profit private health insurance provider. With countless years in Australia, they continue to deliver more benefits to their members and have members at the forefront of their mind, making health care understandable, affordable, high quality and customer centric.

About the role:

This is a permanent full-time customer service call centre opportunity, reporting to the Inbound Team Leader. You will be responsible for providing exceptional first point of contact, customer service to ensure the clients partner providers are at the forefront of every decision.

• Handling inbound calls across taking payments, policy options and enqueries and general queries, general claim related queries
• Ensure members needs are understood and handled
• Work towards KPIs and service targets and ensure adherance to compliance

Your skills & experience:

• Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)
• Excellent written and verbal communication skills
• Problem-solving skills whilst working under pressure
• Ability to work well within a team
• Passion for serving customers

Benefits & rewards:

• Competitive salary package with up to 18% shift loading on top!
• Flexibility with hybrid work from home structure
• Comprehensive training and development
• Discounts across all products
• Dynamic, vibrant & passionate team who celebrate the small and large wins together
• Reward & recognition programs with long term career prospects

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.