Our federal government client is seeking an experienced Enterprise Service Management Technical Specialist to be responsible for the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions.
As a ESM Technical Specialist, you will be required to:
...
- Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools.
- Perform regular system updates, patches, and maintenance to ensure optimal performance, security, and accessibility for all users.
- Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies.
- Create and maintain comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems.
- Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows.
The successful candidate must have:
- Minimum of 1-2 years of experience in ESM or IT service management roles.
- Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products. Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework.
- Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.
To be considered please send in your application to Zahid and you can call on 0433131894 to discuss further.
Randstad Digital actively encourages applications from Aboriginal and Torres Strait Islander people
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Our federal government client is seeking an experienced Enterprise Service Management Technical Specialist to be responsible for the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions.
As a ESM Technical Specialist, you will be required to:
- Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools.
- Perform regular system updates, patches, and maintenance to ensure optimal performance, security, and accessibility for all users.
- Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies.
- Create and maintain comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems.
- Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows.
The successful candidate must have:
...- Minimum of 1-2 years of experience in ESM or IT service management roles.
- Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products. Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework.
- Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.
To be considered please send in your application to Zahid and you can call on 0433131894 to discuss further.
Randstad Digital actively encourages applications from Aboriginal and Torres Strait Islander people
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more