EL1 & EL2 Director Service Guidance
- Multiple Leadership Roles (EL1 & EL2)
- Disability Sector
- 12 Month Contract, Federal Government
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency's front line on a national scale.
The branch develops operational guidelines and internal staff guidance regarding Agency services and business systems which enables staff to make consistent decisions when working with participants. The branch also develops a range of material for participants and external stakeholders including guidelines, knowledge articles, letters, forms and factsheets.
As an integral part of the team, this role requires the ability to resolve issues and risks across a broad range of activities of substantial depth and significant detail and provides leadership support to the team and planning and coordinating of workloads.
Responsibilities include
- Ability to lead a team and be responsible for the coaching and mentoring of staff
- Initiating, establishing and maintaining relationships with key stakeholders to develop collaborative guidance to support service delivery and the preparation of Guidelines, letters, documentation and knowledge articles
- Ensuring the quality of guidance material including accessibility, clear messaging and the principles of behavioural economics applied
- Raising awareness of critical issues, team capacity, scope of works and progress against key deliverables through regular management reporting
- Providing strategic advice about the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and business system requirements
To be considered you will demonstrate:
- Effective leadership and decision making skills and an ability to support and coach a team to develop trust, maximise knowledge and skills and ensure a commitment for successful performance outcomes
- Outstanding interpersonal and communication skills to ensure stakeholders (internal and external) needs are met and to ensure productive relationships and stakeholder satisfaction
- Exceptional writing skills and experience with policy development and the preparation of knowledge articles and documentation
How to Apply:
Please select “Apply Now” above.
For a confidential discussion and to find out more about this opportunity please call Sonia Charman from Randstad on 8468 8007
More Opportunities with our Public Sector Clients
Randstad is an approved talent supplier to all levels of government. We recruit for a broad range of job types across all departments. If this role isn’t for you, view all our government job opportunities on our dedicated site: https://www.randstad.com.au/jobs/q-government/south-australia/
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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