el2 director, guidance.

About the Organisation

Join a Federal Government organisation committed to placing stakeholders at the heart of their work. Our values reflect a passion and dedication to building a positive, stakeholder-centred culture.

About the Opportunity

EL2 Director, Guidance, contract role with ASAP start and end date of 31/01/2025, possibility of renewal. This full-time position offers a flexible, hybrid work environment, ensuring a great work-life balance. The role is based in Richmond and some in-office time is required. Only Australian Citizens are eligible to apply.

About the Role

The EL2 Service Guidance & Practice is an important team leadership position and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. It will provide the leadership, control, planning, resource management, performance management and decision making for the team.

The position will exercise a significant degree of independence and will use a high-level of decision-making and judgement. It will coordinate and assume responsibility for highly complex or sensitive projects and is responsible for initiating, establishing and maintaining strong

relationships with key internal and external stakeholders.

About the Team

The Service Guidance and Practice Branch is responsible for presenting Agency policy, improvements and system enhancements in clear operational guidelines to support the Agency's front line (National Delivery). This guidance enables front line staff to make consistent decisions and participants to have choice and control over their lives.

The branch also develops content for participants and external stakeholders to support Our Guidelines, including letters, forms, factsheets and guides to what the Agency does and does not fund.

Key Responsibilities

• Leading the delivery of key strategies to enhance guidance material to improve participant experience and the capability of the Agency and partners.
• Ensuring the quality of guidance material including accessibility, clear messaging and the principles of behavioural economics applied.
• Reporting on key deliverables and continuous improvement activities to align with National Delivery support priorities.
• Collaborating with key stakeholders to coordinate, research and develop agreed policies, guidelines and protocols to be implemented across the service delivery network.

Requirements

• Australian Citizenship
• A positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals
• extensive knowledge of and compliance with legislative frameworks, government decision-making and agency guidelines and regulations
• Experience developing and interpreting policy in a specialised area of work that requires extensive understanding and consideration of highly sensitive organisational and political issues

Interested? What Next?

Apply at the link below with a cover letter and current CV.

Note: Applications close on 18th January 2025. Only successful applicants will be contacted.

Apply now and make a meaningful impact in a stakeholder-focused Federal Government organisation!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.