disputes resolution specialist.

As a Disputes Resolution Specialist, your main responsibility will be to resolve internal and external customer disputes, following established procedures, rules and guidelines. This role requires the ability to think critically and maintain an independent mindset. Experience within disputes resolution in insurance is essential.

Key Responsibilities

• Resolve customer disputes in accordance with established procedures, guidelines and principles
• Mitigate risk and follow all compliance measures in order to effectivvely resolve issues, escalating where necessary
• Communiate outcomes and updates in a timely mannger to internal stakeholders and customers
• Maintain a high degree of pressionalism at all times

Skills and Experience:

• Experience within a Dispute Resolution role within the insurance industry is essential
• Able to apply a skeptical mindset in approaching different matters and challenge accepted practice
• The flexibility to approach scenarios from different points of view
• Strong ability to analyse and interprest complex information
• A general understanding of the law and legislation around insurance would be beneficial
• Excellent written and verbal communication skills

Start date: ASAP

Working hours: Mon-Fri 8.30am-5pm

WFH: This roles is a hybrid position, working 2-3 days a week in the city.

Benefits

• Excellent team culture, social events and supportive management
• $39.20 per hour + superannuation
• Ongoing support to help you succeed in your new role and grow your career
• Enjoy the convenience of working in the heart of the CBD close to all public transport
• Full-time hours, business hours Mon-Fri
• A 6-month assignment with potential for future opportunities

How to Apply:

If you're interested in this exciting opportunity, please submit your application or contact Chris Harrison at chris.harrison@randstad.com.au for a confidential discussion

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.