Dispute Resolution Specialist
đź“Ť Flexible Work | Sydney | Melbroune | Brisbane | 12-Month Contract (option to go perm)
đź’° Attractive Daily Rate + 13% Super
Are you an experienced dispute resolution professional looking for a specialist role? We’re seeking a Dispute Resolution Specialist to manage complex complaints within our Internal Dispute Resolution (IDR) or External Dispute Resolution (EDR) teams.
đź’ˇ Why Join Us?
...
✅ Top-Tier Benefits – Daily rate + 13% super, up to discounted off personal insurance, and industry-leading parental leave.
✅ Full Training Provided – Four weeks of comprehensive onboarding to set you up for success.
✅ Flexibility – ONLY 2 Days in the office
🔹 What You’ll Do:
âś” Independently manage complaints referred to IDR or AFCA, ensuring fair, well-reasoned decisions.
âś” Engage with customers and stakeholders professionally, providing expert guidance.
âś” Handle complex cases with strong analytical, negotiation, and resolution skills.
âś” Work closely with a supportive, experienced team to drive continuous improvement.
🔹 What We’re Looking For:
âś” Minimum 2 years' experience in dispute resolution, complaints management, or claims (General insurance preferred; open to Life/workers comp experience).
âś” Strong knowledge of AFCA, regulatory requirements, and insurance dispute processes.
âś” Excellent communication, negotiation, and problem-solving skills.
âś” Ability to manage a dynamic caseload in a fast-paced environment.
Apply now! Please reach out if you have questions - anastasia.cheruvelil@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
