dispute resolution specialist | financial services.

Your New Company

This is an exciting opportunity to join a not-for-profit financial services organisation based in the CBD. This organisation is promoted for the level of independent support they provide to consumers and small businesses, they are passionate about finding solutions and are currently looking for multiple Dispute Specialists to join their Banking and Insurance Resolution Disputes team.

Your New Role

You will be a passionate and motivated individual, who loves what you do! You’ll enjoy getting into the details, problem solving and providing a high quality service to those you are assisting. You will be working closely with consumers and small businesses investigating disputes and assisting with finding resolutions.

These roles are full time contracts starting January through to end of March 2025 working hours are Monday - Friday, office hours and based 3 days per week in their CBD office paying $37.66p/h plus super.

Key Responsibilities

• Engage with consumers to gain detailed understanding of the dispute
• Accurately record all details including key issues and outcomes sought
• Analyse disputes, ensuring sufficient information has been provided to fully understand the dispute
• Where possible facilitate discussions to assist in resolving disputes
• Input all data into systems and send out templates
• Follow up on further information if required

What you will bring to the team

• Previous experience working within disputes or complaints will be highly regarded but is not essential
• Previous industry experience in the banking or insurance sector
• Excellent written and verbal communication skills
• Analytical mindset & high level of attention to detail
• Ability to prioritise work and manage your own portfolio

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