digital manager.

The Digital Manager is accountable to the Manager, Marketing and Communications Unit for leading the development and ongoing support of key online platform applications (internet / intranet). The Digital Manager is responsible for establishing and maintaining seamless delivery of these online services from start to finish, supported with sound knowledge of user centric design, modern governance, risk and compliance methodologies and frameworks.

With the organisation looking to redevelop its online presence, the incumbent will work closely with all stakeholders to elevate the organisation’s offerings based on the ever-evolving needs of the community.

The Digital Manager is responsible for providing high-level strategic and technical advice, as well as identifying gaps, risks and opportunities in a digital context in order to drive continuous improvement of the digital activities. The role will also strive to ensure other agency online platforms and third party applications are secure and comply with government guidelines, policies and procedures.

Key Outcomes

• Managing, monitoring, and evaluating internet and intranet platforms (and other key services) through the provision of effective services and the ongoing development, enhancement and maintenance of relevant products to continually meet the desired business outcomes and the evolving needs of our internal and external stakeholders.

• Ensuring that products deliver consistently high customer experience within the agreed service management and User Experience frameworks.

• Ensuring that quality, integrity and security of client's internet and intranet platforms is maintained by working with stakeholders to ensure information management policies, procedures and web accessibility requirements are developed, implemented and maintained.

• Managing the helpdesk service for the internet and intranet, prioritising issues and requests and managing them through to resolution.

• Performing a high volume of advanced web publishing (including online forms) across client’s internet and intranet platforms.

• Identifying, creating, documenting, maintaining and complying with standard operating procedures, policies, service level agreements and training materials and ensure compliance by the teams.

• Successfully implementing and adhering to comprehensive business continuity plans, resulting in enhanced resilience, minimised downtime during disruptions, and continued service delivery in compliance with regulatory standards and industry best practices.

• Building and maintaining productive, professional and ethical working relationships with internal and external stakeholders.

• Developing plans and business cases for new services and service improvements and managing their implementation.

• Identifying required procurement and supporting strategies, and being accountable for the entire procurement process, encompassing budgeting, scoping, requirements gathering, change management, stakeholder engagement, risk mitigation, delivery, and implementation of the contracts in collaboration with procurement officers and stakeholders.

• Developing key performance indicators and reporting mechanisms.

Required Experience

Essential Minimum Requirements

• Demonstrated experience and comprehensive knowledge and expertise in developing, maintaining and continuously improving digital products and services in accordance with industry recognised frameworks, standards and systems within a large, highly complex environment.

• Extensive experience in online publishing and managing helpdesk functions – including user experience, design, accessibility principles and issues management.

• Experience in providing leadership, advocacy and training to staff and championing contemporary practices within an organisation to uplift staff understanding of the strategic

Applicants must to have full working rights in Australia.

ONLY shortlisted applicants will be contacted.

APPLY NOW for my immediate consideration by submitting your CV. Should you have any questions or queries, please contact Tanu Ghosh on 0466782339 for a confidential discussion.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.