digital manager.

Position Overview The Digital Manager provides strategic and technical expertise to improve the organisation's digital activities, ensuring platforms remain secure, compliant, and aligned with organisational goals.

Key Responsibilities

• Manage and improve internet and intranet platforms to meet business objectives.

• Ensure high customer satisfaction and compliance with UX and accessibility standards.

• Oversee the helpdesk, resolving issues and performing advanced web publishing tasks.

• Develop and maintain policies, procedures, and training materials.

• Implement business continuity plans to minimise service disruptions.

• Build productive relationships with stakeholders.

• Develop business cases and lead procurement processes.

• Monitor performance using key performance indicators (KPIs).

Qualifications and Experience

Essential Requirements

• Experience in developing and improving digital products within complex environments.

• Expertise in online publishing, UX design, and accessibility.

• Leadership and training skills to promote digital best practices.

Desirable Skills

• Knowledge of government digital standards.

• Project management experience focused on digital transformation.

• Familiarity with digital security frameworks.