desktop support officer.

Background:

All devices at our client location will be upgraded to Windows 11. Approximately 1600 devices will undergo the upgrade. The rollout of Windows 11 will be conducted in stages, and the majority of the upgrades will take place in the Perth metro area, however some of the devices are located in the regional sites and travel will be required to these locations. The candidates will also be required to work on the PC Replacement Program, which will be operating in parallel with the Windows 11 upgrade.

The requirements:

Our Client will provide manuals for all tasks listed below and the desktop support officers will be required to conduct these tasks as documented:

• Perform upgrade from Windows 10 to Windows 11 (approximately 1600 devices)

• Perform Intune onboarding for the regional sites

• Travel to the regional offices and recreation camps to perform the upgrade (approximately 150 devices)

• Conduct assets stocktake of all devices that are within the scope of this project across metro and regional sites

• Conduct assets stocktake of all corporate mobile phones issued to users across metro and regional sites

• Confirm whether all corporate mobile phones have been enrolled into Microsoft Intune across metro and regional sites (and enrol any corporate phone if it hasn't already been done)

• Build and deploy new machines (in instances where the current machine is not compatible with Windows 11 and needs to be replaced)

• Provide support services before and after deployment

• Assist in the disposal of out-of-support devices

TRAVEL AND ACCOMMODATION EXPENSES:

Planned travel and accommodation costs will be arranged and paid by our client.

REQUIRED SKILLS, KNOWLEDGE, OR EXPERIENCE:

• Familiarity with Microsoft Intune

• Basic troubleshooting skill to track down Intune autopilot enrolment/network issues and escalate to Systems Team

• Experience in deploying SOE images to laptops/desktops from Dell support assist cloud portal or Windows 11 usb boot media

• Experience using in-place upgrade from Windows 10 to Windows 11 OS

• Basic understanding of GPOs (Device, baseline security and user policies

• Ability to run basic PowerShell scripts

• Ability to follow SOE build process and instructions from internal documentation

• Ability to proceed with documenting issues/errors and assist/escalate with Systems Team to find specific fix

• General fault finding and diagnosing issues in Windows 10/11 devices and Microsoft Office applications

• Ability to install software packages as required

• Basic Active Directory and Azure Active Directory knowledge.

• Ability to conduct tasks as documented.

If you are interested please apply below or contact Riya at riya.chakraborty@randstaddigital.com.au

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.